Some Kind Words
Right from the first moment I met him I knew I was going to enjoy working with Ray. I was struck by his warm, friendly demeanor, by the fact that he took the time to sit and have a conversation to find out more about us and our plans, and by his obvious enthusiasm for his work. Ray was with us every step of the way in the process of selling our house. He had some great suggestions for getting it ready to sell and provided us with assistance from a professional house stager for some fine tuning. He helped find a great handy man to do some little repairs and even brought boxes to help with our packing! He had good advice about pricing and about open houses and he followed up with us after every showing. Ray answered all our questions, was quick to return calls and kept us calm when things became stressful. Plus I really enjoyed his sense of humor! In the end our house sold quickly and we got a great price, more than we expected as a matter of fact!
I have worked with a number of real estate agents over the years as I have moved coast to coast but I have never enjoyed working with any of them the way I did with Ray. His professionalism, integrity, knowledge and warmth made working with him a real pleasure!
Now that we¹ve settled into our fantastic new house, I just wanted to write and tell you how pleased I am that I picked you as our realtor. I was completely set on using someone else as you know, but on firm insistence from Kelly who speaks so highly of you, I decided to meet with you. Al was a little surprised to hear that I had decided to use you instead, but we both agree that it was the best house selling decision ever.
Your constant reassurance and calm manner helped keep my high anxiety in check and my stress level below the breaking point. I cannot thank you enough for always being there to answer my endless questions and speaking so candidly with me about the whole process. I appreciate your honesty when we looked at homes to purchase and I was always made to feel like your number one client.
Thank you as well for being so awesome with the kids. Given the vast number of Ostrangers¹ we had to deal with in selling our house and buying the new one, it was nice having you stop by because the kids looked forward to seeing you. Every time I had to drag them off to the bank in a mad panic to re-sign documents that the bank screwed up or pack them up for a showing the kids cringed and cried. Whenever I said ³Ray¹s coming over guys, you have to behave and let me talk with him² they hopped up and down and said ³yay, Ray¹s coming!². Seriously, you were a big hit.
Selling our house was the longest, most intense three weeks of my life, but you definitely made the whole process better.
We¹d like to invite you and your wife over around Christmas to see the new place all decked out for the holidays. I¹ll be in touch.
All the best,
Danielle, Al, & the munchkins
Thank you so much for your wonderful job! I can not believe we sold it so quickly! We are relieved now. We bought the house we previously submitted the offer for and we got it! Thanks again, Ray, you make all these go so smoothly! I will refer you to my friend who is thinking of selling their house either this year or the next year.
All the Best!
A Happy Client
This is a letter to thankyou Ray for handling the sale of our home. Although it was a very slow market, and it took a bit of time to accomplish; you were always very proffesional and courteous. You held numerous open houses and kept us abreast or what was happening at all times. We would also like to recomend you highly to any future clients that may be thinking of choosing you as their realtor. Thankyou so much again Ray.
Jackson and Marsha Rogers
Dear Ray, I just wanted to thank you so much for all your hard work, expertise and professionalism. You took the time to listen to my needs, showed me a variety of options so I could make a truly informed decision, and made the entire process so easy and effortless for me. Words do not describe how much I appreciated that.
Your easy manner, sense of humor, honesty, and integrity are but a few qualities I ve come to value about you in the short time of working together. I absolutely love my new home, and I am so grateful for the excellent service you provided me, I have taken the liberty of providing your web address to my friends and family.
I look forward to working with you again in the future Ray, and hope to see you around Poco!
The process of selling our first home went very quickly and smoothly. Clearly your involvement was critical in making this happen. Kathy and I are extremely grateful and very happy we chose you as our Realtor.
Craig and Kathy Osmachenko
We wanted to thank you for the hard work and professionalism that you demonstrated during the sale of our townhouse/condo in Coquitlam. While the home sale should have been typical, it occurred during a slow sales season this spring for this particular complex, and our place represented the “first to sell” in the group of more than a half dozen units for sale in our Strata complex at the same time. Great work Ray! Your confidence and knowledge of the market definitely led to our successful sale, and also helped us to keep our piece of mind, despite our looming deadline to purchase our new home in the Okanagan. Your suggestions regarding house-staging, pricing and presentation on MLS were also extremely influential in the sale process! You were always accessible by telephone or email, easy to talk to, and extremely patient with our many questions and concerns, and with our busy schedule with two little children at home! You were accommodating of our suggestions and utilized some of our personal digital photography as well. We knew that we had made the right decision selecting you from among the five or six real estate agents that we initially interviewed. Your personable, easy-going manner, professionalism, honesty and confident attitude helped us to achieve our goals of moving our family out of a condo and into a single family house this year. And we are very happy in our new home. We would recommend your services to anybody that we know buying or selling a house in the Coquitlam area. We appreciate everything that you did for our family in helping us to sell our house.
Thanks again, Sincerely, Sonya and Mark Forsyth
We choose Ray Phelan because we saw how many houses are sold by him in our neigbourhood. We were impressed with his abilities to give us space, not to push and also by his reliability. If he promised us something, it was always done in time and the way we wanted.
Ray is a realtor you can trust and be sure that you are in capable hands! We already recommended him to our friend and she was happy too!
Alex and Alexei Marinets.
Thank you for Ray for negotiating the sale of the aforementioned property, most -appreciated. ‘The professionalism and dedication to providing your clients with quality service you provided played a major partin our achieving success. “
Tony and Diane Todd
“He is an honest hard working realtor who didn’t just try to sell us the first home he showed us. It seemed as important to Ray as it was to us, to help us find the right home and negotiate the best price on our behalf. “
Dave Varney& Barb Cartier
“As an ex-real estate agent in the Tri-Cities, I had a good selection of real estate agents to choose from, but Ray’s reputation lead us to interview him and choose him to sell our home. After six weeks, Ray confirmed our decision, the right one. Thank you, thank you for your tireless, upbeat efforts in selling our home.”
Bill & Eleanor Wisher
“Ray was a professional, all the way, but lots of fun to deal with. He made buying my first condo an informed and enjoyable experience (And no, it doesn’t leak either”)
“Nobody took better care of us than Ray did. He had some great ideas to help us sell our home…in only 6 days!!. He actually saved us lots of money.
Brian & Margaret Tapp
“My husband and I have just recently sold our house and bought a new home. In actual fact, Ray sold our house before it even reached the MLS listing, but besides that he was very helpful, professional, enthusiastic, responsive and really cares about his clients. Ray is above all a very genuine person. We would both recommend Ray Phelan to anybody we know selling their home, and we would say that you are sure to get fantastic Service.
Debra &Steven Ronan
When we have decided to move to a new house we chose Ray Phelan to be our realtor since he has an excellent reputation in our neighbourhood. Regardless that we were looking for a very specific area ia a particular cul-de-sac, Ray was able to find us what we wanted in two week’s time, even before the house was listed on MLS. Ray also helped us to sell our old house in no time at all. During the whole process he acted very professionally, didn’t push us and did his best to negotiate the best price for us.
We are very satisfied with his services and highly recommend Ray Phelan as avery reliable andprofessional realtor, and also a nice human being. In fact, we ahave already recommended Ray to our friends and they seem very happy too.
Mike & Olga Ostrovsky.
Thank you for all you hard work in helping us realize our dream home, and finding us the best mortgage rate. We’re very happy in our new home. We would highly recommend Ray to our friends and family, in fact we already have.
Kelly & Ryan Roberts
This is to inform people of what a professional and courteous Real Estate agent Ray Phelan is.
We hadn’t decided on a realtor until Ray came along. He was persistent, but always genuinely courteous at the same time. Ray is flexible and open minded to suggestions and best of all he listens to what you say and does really work for you and your best interests. We strongly recommend Ray as a great realtor and will always stand by our decision to recommend him to our friends. We couldn’t have been more satisfied with the service that we received. Thanks Ray!
Sean List & Michelle Sanders
“Ray Phelan was eager, down to earth and he recognized the right house for us even before we did!”
Michelle Miller & Bob Thomas
We are so fortunate to have chosen you to sell our house.
You are a dedicated professional realtor, yet so friendly and down to earth that the whole process was one of ease and comfort.
Thank you Ray, we would highly recommend you to anyone.
Linda and Cory Kempe
We just wanted to write you a brief note to express how happy we are with the decision that was made to choose you as our realtor.
Your representation of the house we sold along with the support received in the purchase of our new home was absolutely first class.
You worked very hard to ensure that our home was sold for a fair price.
Please feel free to share our thoughts with any of your prospective future clients.
Certainly anyone considering selling their River Springs home would be foolish to display anything but Ray Phelan on their front lawn.
Good luck in the future and thanks for everything that you have done for us.
THE NORTH FAMILY
I just wanted to drop you a line and give you some feedback on our business relationship during the time that my house, at 1291 Flynn Crescent, was for sale.
When I listed my house with you in the summer of 2000, it was because you had the reputation in our neighborhood of being honest and hardworking. In fact, neighbors of mine had worked with you and they told me that if I chose to list with you that I would be happy.
Well, they were wrong.
While I was happy with the sale of my home I was most impressed with the quality of service that Ray showed to me.
During the time of the listing I lost count of the Open Houses that you hosted on mybehalf. Not only did I have a lot of Open Houses, but you always gave me lots of notice and after each one, feedback on the cosmetic or cost effective things I could do to make the most of the next showing.
But it was more than just telling me what to do; on more than one occasion you actually came over to the house and cut my lawn for me! You even offered to help me withany minor repairs I might have!
It is not always a great time to sell a house, even in the popular community of River Springs. But, if a realtor knows and understands the market, then he is really an asset to his client. I believe that Ray’s commitment allows him to offer more than just ‘average’ service.
I suppose that anyone with a Realtor’s License can sell a house, but a true professional creates a relationship, through developing respect and trust with his client that lasts long after the sale goes through. Thank you for helping me sell the house, Ray, and for demonstrating to your outstanding commitment and customer service and ‘after the sale’ satisfaction that certainly exceeded my expectations.
Director of Marketing Ricky’s All Day Grill